--- title: Change the facility of an existing Customer Order description: Pallet Connect --- [Skip to content](https://support.palletconnect.com/knowledge-base/change-the-facility-of-an-existing-customer-order#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Customers](https://support.palletconnect.com/knowledge-base/customers?hsLang=en) 3. [Orders / Sales](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#orders-sales) # Change the facility of an existing Customer Order 1\. This article applies to systems that have the multi-facility feature enabled. A order will be designated to one facility only. This article explains how an open order can be assigned to a different facility from the original site. **SHORTCUT:** Type the order number into the global search, located at the top right of each page. This will bypass steps 2 -4.   2\. Navigate to the main menu. Click "Customers" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-37-33-4413-PM.png)   3\. Click "Current Orders". **TIP!** Orders can also be viewed from the Pending List. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-37-39-8806-PM.png)   4\. Click on the selected order from the list. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-37-47-6969-PM.png)   5\. **OPTION #1:** Click "Menu" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-37-55-7519-PM.png)   6\. Click "Edit" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-37-59-3527-PM.png)   7\. Click this dropdown to choose the new facility. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-38-04-4122-PM.png)   8\. Click "Save Changes" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-38-08-0828-PM.png)   9\. Click "Yes, Save This Transaction", to confirm. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-38-14-4586-PM.png)   10\. An "Important Notice" will appear to confirm that the order location has changed to a different facility. Any production or logistics planning, will now be accessed in the new facility. Click "Ok" to return to the transaction. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-38-19-5912-PM.png)   11\. The location has now changed on the order. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-38-24-5713-PM.png)   12\. **OPTION#2:** The facility can also be changed directly from the transaction details. Click here, on the pencil icon. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-38-31-8889-PM.png)   13\. Click this dropdown to select a new facility. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-38-36-8475-PM.png)   14\. Click here to save ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-38-41-2737-PM.png)   15\. Click "Yes, Save This Transaction", to confirm the change. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-38-44-5585-PM.png)   16\. An alert will be displayed to confirm the facility change. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-38-49-4113-PM.png)   17\. Click "×" to return to the details page. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-38-54-9787-PM.png)   18\. 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