Common QuickBooks Online Errors
This article lists 4 common error messages when exporting from Pallet Connect to Quickbooks online.
Customer - Duplicate name QuickBooks does not allow the same contact to be a vendor and a customer, but Pallet Connect does. To handle this you need to set an export code for either sales or purchase so we match the proper name in QuickBooks.
For example, the Customer "ABC Company" might be in QuickBooks as a Customer named "ABC Company", but a Vendor named "ABC Company Ven". So in Pallet Connect, under the contacts profile, you would setup a Purchases Export Code as "ABC Company Ven". Here is some further help on that:
Item - Duplicate Name Exists - The item duplicate is often trying to use an item that has previously been deleted in Quickbooks. To begin, search Quickbooks for that item in "Products and Services". Make sure to have the "show inactive" flag on. If the item is there and inactive, make it active again.
Duplicate Document Number - This simply means the invoice has already been exported and it will not allow it to be sent again. You will need to "Mark as Exported" in Pallet Connect so it no longer shows in the list. See article below for more information:
Business Validation Error - The name of the item has some illegal characters or the name is too long. Some illegal characters can be brackets, ampersands and percent signs - (), &, %. You will need to rename this item in Manage Stock.