--- title: How to capture a Complete pallet supply transaction/Completed Rebate (Warehouse) description: Pallet Connect --- [Skip to content](https://support.palletconnect.com/knowledge-base/how-to-capture-a-complete-pallet-supply-transaction/completed-rebate-warehouse#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Vendors and Suppliers](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en) 3. [Vendor Transactions](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-transactions) # How to capture a Complete pallet supply transaction/Completed Rebate (Warehouse) 1\. The Capture Complete Rebate feature is mostly used for unscheduled drop offs or pick ups. Once the Vendor drop off/pick up has occurred, a rebate needs to be issued. A rebate is payment to a vendor for used items (recycled pallets or cores). This feature allows the user to capture the full transaction in one process and create the rebate. For scheduled pick ups/drop off, see related article on creating a vendor request. This article explains how Warehouse staff can complete the rebate. This transaction can work well using a phone or tablet in the warehouse, where the unscheduled transaction will occur. Admin staff can also create a Completed Rebate.   2\. From the dashboard, click "Capture Completed Pallet Supply" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-32-24-4758-PM.png)   3\. Click on the selected Vendor. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-32-28-6186-PM.png)   4\. Recent History is shown here. This is useful to avoid duplicate transactions. The date range can be changed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-32-33-5863-PM.png)   5\. Click here. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-32-38-4543-PM.png)   6\. Transaction information can be added here, as applicable. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-32-43-4912-PM.png)   7\. Click "To Deliver" or "Will Collect" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-32-48-5383-PM.png)   8\. **OPTIONAL STEP:** There is an option to record when ZERO pallets were retrieved. during a pick up. Click on "No Surplus Pallets" and use the drop down menu to select a reason: 1)Service refused, 2)No pallets, 3)Receiving too busy, 4)Other. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-32-55-4187-PM.png)   9\. Click this dropdown to record the employee who carried out the count. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-00-3792-PM.png)   10\. Click this number field to add the count for each item received. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-04-5607-PM.png)   11\. Click the "Type To Search" field to add items that are not showing on the list. **TIP!** This feature can be disabled under Settings. In System Settings, the setting "Apply Strict Linked Item Rules" can be toggled on/off. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-09-9320-PM.png)   12\. Click "Add New Comment" to attach a comment to the transaction. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-14-5221-PM.png)   13\. Click this dropdown to select the Comment Type. **TIP!** The Comment Type must be set up in the Settings tab, from the main menu. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-18-9029-PM.png)   14\. Click this field to add the actual comment. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-24-1606-PM.png)   15\. Click this dropdown to add a Preset Comment. **TIP!** A Preset Comment must be created in the Settings Tab of the main menu. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-29-4592-PM.png)   16\. Click "Capture Shipping Manager Signature" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-34-1341-PM.png)   17\. Click "Confirm Signature" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-40-9410-PM.png)   18\. Click "Capture Vendor Signature" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-45-1532-PM.png)   19\. Click "Confirm Signature" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-50-9127-PM.png)   20\. Click "Save Transaction" to complete. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-54-6642-PM.png)   21\. A review of the Completed Rebate is generated. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-33-59-7215-PM.png)   22\. Click "Confirm" or "Confirm And Review" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-34-06-0183-PM.png)   23\. The transaction is now a Request, pending approval from management or admin staff. Once approved the Request will become a Rebate. **TIP!** Approvals is an optional setting. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-34-10-7154-PM.png)   24\. Click "Close" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-34-15-0259-PM.png)   25\. The Completed Vendor Request/Rebate will appear for admin staff on the Current Request screen. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-34-20-0269-PM.png) - [Getting started](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#main-content) - [How to Create Affiliates](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-affiliates) - [Initial Set Up](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#initial-set-up) - [How to Create Vendors](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-vendors) - [How to Set up Users](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-users) - [How to Set up employees](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-employees) - [How to create stock items](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-stock-items) - 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