--- title: How to Change an Order from Delivery to Customer Collection description: How to Change an Order from Delivery to Customer Collection --- [Skip to content](https://support.palletconnect.com/knowledge-base/how-to-change-an-order-from-delivery-to-customer-collection#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Customers](https://support.palletconnect.com/knowledge-base/customers?hsLang=en) 3. [Orders / Sales](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#orders-sales) # How to Change an Order from Delivery to Customer Collection `` There are times when the delivery method of an order changes, after the order has been created. This article explains how to change an order's delivery method between "Delivery" and "Customer Collect". `` 1\. Click **Menu**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/71152660-54d0-4052-a122-d177790da3c6/user_cropped_screenshot_75f2266b3ca9491b909b8144c5b69d70_text_export.jpeg) `` 2\. Expand **Customers.** `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/e7bb7e47-0f3a-4168-b92f-816e424d4bbf/user_cropped_screenshot_0e15d98e01cf4f99b67f4814c81fee42_text_export.jpeg) `` 3\. Click **Order History**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/9ceace4a-67c0-4e14-b803-7694ec2b0ab8/user_cropped_screenshot_ec20930b1e8a4565a1482e8ae301187f_text_export.jpeg) `` 4\. Select the order from the list. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/64363e97-0e9b-4a58-b9af-6d5bf70811d3/action-e75957b61c694578b0bb2bfb885cfd2b_62b0f245d4f8466a8782ea55d6bc5720_text_export.jpeg) `` 5\. Click **Menu** from the slide out screen. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/0ad65caa-24e3-4c64-a8f5-f2ffdebc9ae8/user_cropped_screenshot_3da600f9d7594253a1f213b8eadc6537_text_export.jpeg) `` 6\. Click **Edit**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/4d8b3765-abbf-4b09-98b0-f9f4e632c2bf/user_cropped_screenshot_0c9170f93cc84905b105aa6ec7047f8f_text_export.jpeg) `` 7\. **Uncheck** the **Deliver** check box. `` **Note**: To change the order from pick-up to delivery, this option must be checked. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/19206432-cdb9-42af-9090-7f19896acd48/user_cropped_screenshot_a71aeff2bd2c4108af92d924d3110889_text_export.jpeg) `` 8\. Click **Save Changes**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-31/450ec0a8-2b80-474a-8c60-4bad8fdec1e2/user_cropped_screenshot_252ec36667e34fe9839e72c0322a82bd_text_export.jpeg) `` 9\. In **Order History**, the order will now show as **Customer to Collect.** `` **Note:** If the order was changed from **Customer Pickup** to **Delivery**, it will show as **Transport to be Assigned**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-08-25/96261fd0-2e54-4e6b-bb0b-7fd5a830ed90/screenshot_994ddcf8b4ed45238e934b41f02661e6_text_export.jpeg) - [Getting started](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#main-content) - [How to Create Affiliates](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-affiliates) - [Initial Set Up](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#initial-set-up) - [How to Create Vendors](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-vendors) - [How to Set up Users](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-users) - [How to Set up employees](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-employees) - 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