--- title: How to NOT send a Confirmation email during Customer Order creation description: How to NOT send a Confirmation email during Customer Order creation --- [Skip to content](https://support.palletconnect.com/knowledge-base/how-to-not-send-a-confirmation-email-during-customer-order-creation#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Customers](https://support.palletconnect.com/knowledge-base/customers?hsLang=en) 3. [Customer Questions](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-questions) # How to NOT send a Confirmation email during Customer Order creation   When auto emails are enabled, a confirmation email is automatically sent to a Customer during order creation. There is an option to NOT send the email, that affects the current order only. This will not affect any other email settings. This article explains how to opt out of sending an Order Confirmation at transaction level. See related articles on automatic email settings and contact people creation. `` 1\. Start a new Customer Order as usual. `` ![](https://colony-recorder.s3.amazonaws.com/files/2026-07-23/e69589e7-1cdc-48a1-a3ab-1bf8e144a47f/ascreenshot_3d51f54e9dd54675926daa2af8ca1f1b_text_export.jpeg) `` 2\. Complete the order details using the regular process and Click "Confirm Order" to save. `` ![](https://colony-recorder.s3.amazonaws.com/files/2026-07-23/3d57cec9-806f-4c5e-835f-117122c83fbd/user_cropped_screenshot_aa140e32ec544fa39aab0335c060cf66_text_export.jpeg) `` 3\. On the confirmation summary screen, uncheck the "Send Emails To Customer" box. `` Then click on "Confirm" to complete the transaction. `` ``` ``` `` ![](https://colony-recorder.s3.amazonaws.com/files/2026-07-23/ba64a643-2e64-4e7b-a7a9-a3e90e84b967/user_cropped_screenshot_f1ccc4acc41e4591b908202b03a2a7d0_text_export.jpeg) `` 4\. The email regarding Order Confirmation will not be sent for this transaction. `` ![](https://colony-recorder.s3.amazonaws.com/files/2026-07-23/5aa22b7a-0c12-4b13-86d8-769f13f037dc/ascreenshot_b70acecefa454a67a3c7ca7842bbd657_text_export.jpeg) - [Getting started](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#main-content) - [How to Create Affiliates](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-affiliates) - [Initial Set Up](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#initial-set-up) - [How to Create Vendors](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-vendors) - [How to Set up Users](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-users) - [How to Set up employees](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-employees) - [How to create stock items](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-stock-items) - 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