1. This article explains how to re-set a forgotten password.
When a user account is set up an email is sent to the user to set their password. This is one of the reasons each user must have a unique email address, attached to their account.
NOTE: Pallet Connect staff do NOT have access to User Passwords and therefore will not be able to provide Password information or change passwords directly.
A User who has forgotten a password must request a password reset link.
Only a user who is able to manage User profiles is able to send out a reset password link e.g. General Manager. The ability to 'Manage Users' is a setting in the User profile, in the Options tab.
2. To send a password reset link, from the Main Menu, click "Users".
3. Click on the User who needs the link, from the list.
4. Click the "Send Password Reset Link" button. The link will be emailed to the email address in the profile.
5. The system will confirm when the link has been sent.
6. The email will contain a link to change the current password.
If the link does not work from the email, a code is provided as a second method.
Go to the log in page and click "I forgot my password" and then click "I already have a code", and type in the code provided.
If the user is not able to use either of these methods to reset their password, it is suggested to reach out to Pallet Connect Support Team for further assistance.
