--- title: How to Set Up Loading Times for a Vendor's Pick Up Request description: How to Set Up Loading Times for a Vendor's Pick Up Request --- [Skip to content](https://support.palletconnect.com/knowledge-base/how-to-set-up-loading-times-for-a-vendors-pick-up-request-#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Logistics](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en) 3. [Logistics Planners](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#logistics-planners) # How to Set Up Loading Times for a Vendor's Pick Up Request `` 1\. If a Vendor has a consistent load time when the driver is at their facility, it is possible to add an expected collection time in the Vendor profile. This is useful when scheduling the logistics of the Vendor's delivery. This article explains how to set up the load time. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-29/2a6e6db5-6224-4a7c-9772-5395128ed89d/user_cropped_screenshot.webp?tl_px=0,34&br_px=1124,803&force_format=jpeg&q=100&width=1120.0) `` 2\. From the main menu, click "Vendors" then click "Manage Vendors". `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/b4257fca-084b-4e85-8d28-2132485085ea/ascreenshot.jpeg?tl_px=0,317&br_px=1146,958&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=69,316) `` 3\. Click on the selected Vendor from the list. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/e0bad0aa-b96d-4b06-812a-18fc02f9851b/ascreenshot.jpeg?tl_px=0,2&br_px=1376,771&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=381,277) `` 4\. Click "Edit Contact" `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/728bbf7e-f5ee-4df8-8576-08ae35aaae9d/ascreenshot.jpeg?tl_px=394,0&br_px=1541,640&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=931,73) `` 5\. Click the "Physical Address" tab. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/95f8cb96-3694-4c3f-9f39-110a7cdc25f8/ascreenshot.jpeg?tl_px=0,0&br_px=982,549&force_format=jpeg&q=100&width=983&wat_scale=87&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=291,158) `` 6\. Click this number field to add the estimated time for collection. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/4bb029e8-fb88-4e6f-8ad0-170771958b08/ascreenshot.jpeg?tl_px=10,97&br_px=993,646&force_format=jpeg&q=100&width=983&wat_scale=87&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=459,243) `` 7\. Click "Save" to complete. This information is now available to use when planning logistics. **NOTE:** If there is no load/collection time recorded in a Vendor profile, the time in the schedule will default to 60 minutes. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/6617cc8a-6729-41db-a542-6c73f600ee00/ascreenshot.jpeg?tl_px=558,408&br_px=1541,958&force_format=jpeg&q=100&width=983&wat_scale=87&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=719,412) `` 8\. Click on "Logistics" from the main menu, then click "Driver Schedule". `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/50d354d6-0e00-4105-9d4d-11f8210ae4c8/ascreenshot.jpeg?tl_px=0,235&br_px=860,716&force_format=jpeg&q=100&width=860&wat_scale=76&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=99,212) `` 9\. The estimated load time now shows for unscheduled tasks. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-29/7ddf5f59-17cb-46f3-baab-80c3fbfb0432/user_cropped_screenshot.webp?tl_px=0,10&br_px=979,779&force_format=jpeg&q=100&width=1120.0) `` 10\. The estimated load time is used when scheduling and will auto calculate the end time of a delivery/pick-up. **NOTE:** The load time will work with Google Travel Time, if enabled, to calculate the length of the task. See related article on Setting up Google Travel Time. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-25/35b0cc4d-bf76-44b4-b53b-c79072eff7d5/ascreenshot.jpeg?tl_px=164,188&br_px=1541,958&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=552,450) `` 11\. When clicking into a scheduled task to see the details, the "Load Time" is displayed. `` ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-29/824db22b-9c22-4b7e-b253-66165c87573f/user_cropped_screenshot.webp?tl_px=0,69&br_px=849,618&force_format=jpeg&q=100&width=983) - [Getting started](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#main-content) - [How to Create Affiliates](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-affiliates) - [Initial Set Up](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#initial-set-up) - [How to Create Vendors](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-vendors) - [How to Set up Users](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-users) - [How to Set up employees](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-employees) - [How to create stock items](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-stock-items) - [How to Create Suppliers](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-suppliers) - [Importing data](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#importing-data) - [Workstations](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#workstations) - [How to Set up Customers](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-customers) - [Export and Import Data](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#main-content) - [Data Questions](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#data-questions) - [Export Data](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#export-data) - [Import Data](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#import-data) - [Reports](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#main-content) - [Stock](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#stock) - [Transactions](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#transactions) - [Logistics](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#logistics) - [Settings](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#main-content) - [Features](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#features) - [Printers](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#printers) - [Billing](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#billing) - [Multi-facility](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#multi-facility) - [Settings Questions](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#settings-questions) - [Privacy](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#privacy) - [Logistics](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#main-content) - [Transport Company Profile](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#transport-company-profile) - [Logistics Planners](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#logistics-planners) - [Logistics Processes](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#logistics-processes) - [Vendors and Suppliers](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#main-content) - [Vendor Profile](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-profile) - [Vendor Transactions](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-transactions) - [Supplier Pages](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#supplier-pages) - [Supplier Profile](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#supplier-profile) - [Supplier Transactions](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#supplier-transactions) - [Vendor Questions](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-questions) - [Unprocessed Trailers](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#unprocessed-trailers) - [Vendor Pages](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-pages) - [Vendor Portal](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-portal) - [Productivity](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#main-content) - [Production](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#production) - [Planners and Resources](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#planners-and-resources) - [Production Questions](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#production-questions) - [Customers](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#main-content) - [Orders / Sales](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#orders-sales) - [Customer Profile](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-profile) - [Invoices / payment](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#invoices-payment) - [Customer Portal](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-portal) - [Customer Pages](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-pages) - [Quotes](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#quotes) - [Customer Questions](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-questions) - [Brokerage](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#main-content) - [Affiliate Profile](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-profile) - [Affiliate Transactions](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-transactions) - [Affiliate Portal](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-portal) - [Brokerage Profile](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#brokerage-profile) - [Broker Transactions](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#broker-transactions) - [Affiliate Questions](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-questions) - [Brokerage pages](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#brokerage-pages) - [Employees](https://support.palletconnect.com/knowledge-base/employees?hsLang=en#main-content) - [Employees](https://support.palletconnect.com/knowledge-base/employees?hsLang=en#employees) - [Employee Profile](https://support.palletconnect.com/knowledge-base/employees?hsLang=en#employee-profile) - [Stock and Services](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#main-content) - [Manage Stock Items](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#manage-stock-items) - [Stock Questions](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#stock-questions) - [Stock Item Profile](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#stock-item-profile) - [Stock/Services Reports](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#stock-services-reports) - [Assets](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#assets) - [What's New](https://support.palletconnect.com/knowledge-base/whats-new?hsLang=en#main-content) - [New Features](https://support.palletconnect.com/knowledge-base/whats-new?hsLang=en#new-features) - [Users](https://support.palletconnect.com/knowledge-base/users?hsLang=en#main-content) - [Adding users](https://support.palletconnect.com/knowledge-base/users?hsLang=en#adding-users) - [Features](https://support.palletconnect.com/knowledge-base/users?hsLang=en#features) [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=350&height=35&name=logo1_on_transparent.png "logo1_on_transparent")](https://support.palletconnect.com/knowledge-base?hsLang=en) [mailto:support@palletconnect.com](mailto:support@palletconnect.com) Copyright © 2025, Pallet Connect