--- title: "Vendor Portal: How a Vendor Schedules a Drop Off" description: Pallet Connect --- [Skip to content](https://support.palletconnect.com/knowledge-base/vendor-portal-how-a-vendor-schedules-a-drop-off#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Vendors and Suppliers](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en) 3. [Vendor Portal](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-portal) # Vendor Portal: How a Vendor Schedules a Drop Off 1\. Vendors can request pickups or schedule drop-offs through their dedicated Vendor Portal in Pallet Connect. This article outlines how a Vendor creates a Drop Off request.   2\. From the dashboard, the user can click "Menu" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-26-2718-PM.jpg)   3\. Then click "Schedule Drop Off". ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-31-4782-PM.jpg)   4\. Alternatively, the user can click the "Schedule Pallet Drop Off" action button on the dashboard. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-34-1291-PM.jpg)   5\. Click "Yes" or "No" if the pallets are to be counted at drop off. **TIP!** If "No" is selected then the item quantity screen will be bypassed and the request will be for a "Trailer load". ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-38-5701-PM.jpg)   6\. Click this field to add a trailer number, if needed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-45-2536-PM.jpg)   7\. Click here to indicate if this is a trailer switch. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-49-9321-PM.jpg)   8\. Click "Next" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-55-3767-PM.jpg)   9\. Input the type and quantity of pallets that are being dropped off, from the list of linked stock items.  **NOTE:** "If You Are Uncertain, Please Give Your Best Guess" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-42-59-8869-PM.jpg)   10\. Click the "Enter Quantity" field. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-05-7046-PM.jpg)   11\. Click this button to expand the field and view more information, if applicable. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-10-5297-PM.jpg)   12\. Click "Next" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-15-8429-PM.jpg)   13\. The preferred drop off time and date is entered here. **TIP!** Time of day must be chosen, before moving onto the next screen. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-20-5524-PM.jpg)   14\. If the Vendor preferred date is not shown, click this field to access the drop down calendar. **NOTE:** If the date required is not available, the Vendor is to contact their account manager. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-43-25-3306-PM.jpg)   15\. Click this field to add a purchase number, if applicable. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-30-7540-PM.jpg)   16\. Click "Next" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-35-7720-PM.jpg)   17\. Add images and/or files here, if needed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-43-40-4004-PM.jpg)   18\. Click "Confirm Drop Off" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-46-0514-PM.jpg)   19\. Review request details and click "Confirm" or "Confirm and Review". ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-43-50-9842-PM.jpg)   20\. When the request is completed, an email is sent and a confirmation message is displayed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-43-55-7067-PM.jpg)   21\. The request is assigned a reference number. Click "Review" to see details. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-44-00-3785-PM.jpg)   22\. A pop up window displays the transaction details. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-44-06-1334-PM.jpg)   23\. Click "Menu" to access the action menu. Click "Close" to return to the dashboard. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-44-11-1782-PM.jpg)   24\. The transaction will now appear on the Pending list and show in the recent transactions on the dashboard. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-44-15-8739-PM.jpg) - [Getting started](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#main-content) - [How to Create Affiliates](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-affiliates) - [Initial Set Up](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#initial-set-up) - [How to Create Vendors](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-vendors) - [How to Set up Users](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-users) - [How to Set up employees](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-employees) - [How to create stock items](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-stock-items) - [How to Create Suppliers](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-suppliers) - [Importing data](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#importing-data) - [Workstations](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#workstations) - [How to Set up Customers](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-customers) - [Export and Import Data](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#main-content) - [Data Questions](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#data-questions) - [Export Data](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#export-data) - [Import Data](https://support.palletconnect.com/knowledge-base/export-and-import-data?hsLang=en#import-data) - [Reports](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#main-content) - [Stock](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#stock) - [Transactions](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#transactions) - [Logistics](https://support.palletconnect.com/knowledge-base/reports?hsLang=en#logistics) - [Settings](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#main-content) - [Features](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#features) - [Printers](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#printers) - [Billing](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#billing) - [Multi-facility](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#multi-facility) - [Settings Questions](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#settings-questions) - [Privacy](https://support.palletconnect.com/knowledge-base/settings?hsLang=en#privacy) - [Logistics](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#main-content) - [Transport Company Profile](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#transport-company-profile) - [Logistics Planners](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#logistics-planners) - [Logistics Processes](https://support.palletconnect.com/knowledge-base/logistics?hsLang=en#logistics-processes) - [Vendors and Suppliers](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#main-content) - [Vendor Profile](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-profile) - [Vendor Transactions](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-transactions) - [Supplier Pages](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#supplier-pages) - [Supplier Profile](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#supplier-profile) - [Supplier Transactions](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#supplier-transactions) - [Vendor Questions](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-questions) - [Unprocessed Trailers](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#unprocessed-trailers) - [Vendor Pages](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-pages) - [Vendor Portal](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-portal) - [Productivity](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#main-content) - [Production](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#production) - [Planners and Resources](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#planners-and-resources) - [Production Questions](https://support.palletconnect.com/knowledge-base/productivity?hsLang=en#production-questions) - [Customers](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#main-content) - [Orders / Sales](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#orders-sales) - [Customer Profile](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-profile) - [Invoices / payment](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#invoices-payment) - [Customer Portal](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-portal) - [Customer Pages](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-pages) - [Quotes](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#quotes) - [Customer Questions](https://support.palletconnect.com/knowledge-base/customers?hsLang=en#customer-questions) - [Brokerage](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#main-content) - [Affiliate Profile](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-profile) - [Affiliate Transactions](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-transactions) - [Affiliate Portal](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-portal) - [Brokerage Profile](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#brokerage-profile) - [Broker Transactions](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#broker-transactions) - [Affiliate Questions](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#affiliate-questions) - [Brokerage pages](https://support.palletconnect.com/knowledge-base/brokerage?hsLang=en#brokerage-pages) - [Employees](https://support.palletconnect.com/knowledge-base/employees?hsLang=en#main-content) - [Employees](https://support.palletconnect.com/knowledge-base/employees?hsLang=en#employees) - [Employee Profile](https://support.palletconnect.com/knowledge-base/employees?hsLang=en#employee-profile) - [Stock and Services](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#main-content) - [Manage Stock Items](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#manage-stock-items) - [Stock Questions](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#stock-questions) - [Stock Item Profile](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#stock-item-profile) - [Stock/Services Reports](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#stock-services-reports) - [Assets](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#assets) - [What's New](https://support.palletconnect.com/knowledge-base/whats-new?hsLang=en#main-content) - [New Features](https://support.palletconnect.com/knowledge-base/whats-new?hsLang=en#new-features) - [Users](https://support.palletconnect.com/knowledge-base/users?hsLang=en#main-content) - [Adding users](https://support.palletconnect.com/knowledge-base/users?hsLang=en#adding-users) - [Features](https://support.palletconnect.com/knowledge-base/users?hsLang=en#features) [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=350&height=35&name=logo1_on_transparent.png "logo1_on_transparent")](https://support.palletconnect.com/knowledge-base?hsLang=en) [mailto:support@palletconnect.com](mailto:support@palletconnect.com) Copyright © 2025, Pallet Connect