--- title: "Vendor Portal: How a Vendor schedules a Pickup" description: Pallet Connect --- [Skip to content](https://support.palletconnect.com/knowledge-base/vendor-portal-how-a-vendor-schedules-a-pickup#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Vendors and Suppliers](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en) 3. [Vendor Portal](https://support.palletconnect.com/knowledge-base/vendors-and-suppliers?hsLang=en#vendor-portal) # Vendor Portal: How a Vendor schedules a Pickup 1\. Vendors can request pickups or schedule drop-offs through their dedicated Vendor Portal in Pallet Connect. This article outlines how a Vendor creates a Pick Up request.   2\. From the dashboard, the user can click "Menu". ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-40-42-9860-PM.jpg)   3\. Then click "Request Pick Up" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-40-48-5033-PM.jpg)   4\. Alternatively, the user can click the "Schedule Pallet PickUp" action button on the dashboard. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-40-53-4880-PM.jpg)   5\. Click "Yes" or "No" if the pallets are to be counted at drop off. **TIP!** If "No" is selected then the item quantity screen will be bypassed and the request will be for a "Trailer load". ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-40-58-1586-PM.jpg)   6\. Click this field to add a trailer number, if needed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-03-2563-PM.jpg)   7\. Click here to indicate if this is a trailer switch. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-08-6801-PM.jpg)   8\. Click "Next" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-13-3531-PM.jpg)   9\. Review or add the delivery address information. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-18-5152-PM.jpg)   10\. Click "Next" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-23-8233-PM.jpg)   11\. Input the type and quantity of pallets that are being dropped off, from the list of linked stock items.  **NOTE:** "If You Are Uncertain, Please Give Your Best Guess" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-41-28-7046-PM.jpg)   12\. Click the "Enter Quantity" field. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-33-7993-PM.jpg)   13\. Click this button to expand the field and view more information, if applicable. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-39-4640-PM.jpg)   14\. Click "Next" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-43-8848-PM.jpg)   15\. The preferred drop off time and date is entered here. **TIP!** Time of day must be chosen, before moving onto the next screen. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-48-9528-PM.jpg)   16\. If the Vendor preferred date is not shown, click this field to access the drop down calendar. **NOTE:** If the date required is not available, the Vendor is to contact their account manager. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-54-5713-PM.jpg)   17\. Click this field to add shipping/receiving hours, if needed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-41-59-0778-PM.jpg)   18\. Click "Next" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-04-1898-PM.jpg)   19\. Add images and/or files here, if needed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-42-10-2989-PM.jpg)   20\. Click "Confirm Pick Up" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-14-6151-PM.jpg)   21\. Review the request details and click "Confirm" or "Confirm And Review" ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-19-7885-PM.jpg)   22\. When the request is completed, an email is sent and a confirmation message is displayed. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-42-24-5580-PM.jpg)   23\. The request is assigned a reference number. Click "Review" to see details. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-42-29-9294-PM.jpg)   24\. A pop up window displays the transaction details. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-35-3269-PM.jpg)   25\. Click "Menu" to access the action menu. Click "Close" to return to the dashboard. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/ascreenshot-May-08-2025-04-42-40-3256-PM.jpg)   26\. The transaction will now appear on the Pending list and show in the recent transactions on the dashboard. ![](https://support.palletconnect.com/hubfs/Knowledge%20Base%20Import/user_cropped_screenshot-May-08-2025-04-42-44-8747-PM.jpg) - [Getting started](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#main-content) - [How to Create Affiliates](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-affiliates) - [Initial Set Up](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#initial-set-up) - [How to Create Vendors](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-vendors) - [How to Set up Users](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-users) - [How to Set up employees](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-employees) - [How to create stock items](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-stock-items) - 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