Why are my emails from Pallet Connect not being received? 

Pallet Connect makes every effort to deliver your email successfully, however, there are times when contacts will report not receiving an email. 

If the recipient states that an email was not received:

1) First check the email status in Pallet Connect. If "Email Tracking" (paid add-on) is enabled in Settings, then various statuses will be displayed.  If "Email Tracking" is off, the system will only show if it is "Sent".

Sent - This indicates when the email was sent from the Pallet Connect server. 

Delivered - This indicates when the sent email was received by the recipient's server. 

Opened - This indicates that the delivered email was opened. 

Temp Fail or Perm Fail- This indicates that the email did not reach the recipient. 

**If Email Tracking (paid add on) is enabled then the Email Report can also be utilized** 

2) If the email states that the message was Sent or Delivered, ask the recipient to check the Junk or Spam folders.  If the message failed then double check the email address.  

3) Ask the recipient to add your email address as a contact.

4)  Reach out to the recipient's IT department to get the domain "mailer.palletconnect.com" whitelisted or for more information regarding the rejections

here is a sample of an email you can send to the recipient or their IT department:

Our system is showing that emails are not being received by you from {your company name}. 

I have been asked to request that you “Whitelist” our email please.

You will need to get an IT person to whitelist the sending domain mailer.palletconnect.com.

Thanks in advance for your assistance in this matter.

5) If these steps do not resolve the issue, send an email to support@palletconnect.com, with details; for the technical team to investigate further.