--- title: Why Doesn't the Fuel Surcharge Service Item Appear in Default Items for New Transactions? description: Why Doesn't the Fuel Surcharge Service Item Appear in Default Items for New Transactions? --- [Skip to content](https://support.palletconnect.com/knowledge-base/why-doesnt-the-fuel-surcharge-service-item-appear-in-default-items-for-new-transactions#main-content) English Show submenu for translations [![logo1\_on\_transparent](https://support.palletconnect.com/hs-fs/hubfs/Logo%20pack/logo1_on_transparent.png?width=300&height=30&name=logo1_on_transparent.png)](https://support.palletconnect.com/knowledge-base?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Pallet Connect](https://support.palletconnect.com/knowledge-base?hsLang=en) 2. [Stock and Services](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en) 3. [Stock Questions](https://support.palletconnect.com/knowledge-base/stock-and-services?hsLang=en#stock-questions) # Why Doesn't the Fuel Surcharge Service Item Appear in Default Items for New Transactions? ```` The fuel surcharge tool in Pallet Connect is calculated by cost per km. To add a fuel surcharge as a set total amount instead, it can be added as a service in the system. The service item can then be linked to a customer, to be added to an order. If the service item is named 'Fuel Surcharge' however, it will not show up automatically when creating orders, as this conflicts with the surcharge feature. This article explains how to set up a fuel surcharge service item, so it shows on orders. `` Tip: Tip! The existing fuel surcharge settings will remain applicable. To make it easier to track and apply set amount surcharges to specific customers; it is recommended to create a separate service item with a unique name, such as "ABC Fuel Charge", and then link it to the customers who require it. `` 1\. Create a new service item with a unique name to distinguish it from the built-in Fuel Surcharge item. `` Example: ABC Fuel Charge, Delivery Fuel Charge `` Follow the steps here: [**How to Create a New Service Item**](https://support.palletconnect.com/knowledge-base/how-to-create-a-new-service-item?hsLang=en) `` 2\. Link the new service item to the customers who require the fuel surcharge. `` Click **Manage Customers**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/58f37236-e936-4057-9769-880f2c59068d/user_cropped_screenshot_b5620518c64148a6b2691e7859ddb44b_text_export.jpeg) `` 3\. Open the customer's profile from the list. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/46ba395a-a277-48a7-941a-b6877302cc17/screenshot_8e6232802a914d4bb45a96be6508e533_text_export.jpeg) `` 4\. Click **Edit Contact**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/3dbd0343-8df3-4911-8e0d-e173a2fd9e36/user_cropped_screenshot_f049b46561304fe896858bf5d9c738b7_text_export.jpeg) `` 5\. Click the **Linked Stock Items** tab. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/00a4fd3d-18c6-4daf-a4af-96a0a7f0291e/user_cropped_screenshot_0fe73c0baefe4657b7db51395dbef46c_text_export.jpeg) `` 6\. Type the service item name in the **Search To Link An Item** field. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/46b7f242-4c7a-4f97-a11c-6428648c4f29/user_cropped_screenshot_d3c2089710104c5ea6cf0b5506205b2c_text_export.jpeg) `` 7\. Choose the service item and add the pricing as usual. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/a4c4b8f0-70c5-4ee1-a48c-44cfbc758930/user_cropped_screenshot_e74d81132eec438381946d840238936b_text_export.jpeg) `` 8\. Click **Save**. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/1d5dc33a-14a9-4446-8350-621a49d978f1/user_cropped_screenshot_fdabd924318340999e0c232601ee6662_text_export.jpeg) `` 9\. When a new order is created for the customer, the service item will appear in the Linked Stock Items list. `` ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-10-21/ac536ed6-64db-467c-84d1-faa0f0659c11/user_cropped_screenshot_33b9e917655040fab78f8799c25a28c4_text_export.jpeg) - [Getting started](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#main-content) - [How to Create Affiliates](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-affiliates) - [Initial Set Up](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#initial-set-up) - [How to Create Vendors](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-create-vendors) - [How to Set up Users](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-users) - [How to Set up employees](https://support.palletconnect.com/knowledge-base/getting-started?hsLang=en#how-to-set-up-employees) - 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